After sales service mode
I. After-sales service provided by the company
1. Consulting service: Users can call the free consultation phone: 0755-29840806 for any questions during the use, or log in to www.sz-jiada.com for inquiries.
2. Replacement service: If there is a quality problem caused by the manufacturer during the replacement period, the user can go to the dealer to replace it for free (the appearance is damaged, and it is treated as a warranty).
3. Warranty service: If there is a quality problem with the product during the warranty period, the user can go to the local after-sales service center to enjoy the warranty service; if there is no local after-sales service center, the user can entrust the dealer to perform the warranty service.
4. Maintenance service: If there is a quality problem with the product during the maintenance period, the user can go to the local after-sales service center or entrust the dealer to request maintenance service.
2. From the date of purchase, if the product has quality problems under normal use:
1. The whole machine is replaced within three months, free warranty within two years, and paid maintenance for life.
2. Free warranty for parts damage for two years.
1. The purchase date is based on the purchase invoice date (no purchase invoice is based on the production date).
2. Products without bar code and serial number are not responsible for after-sales service.
3. The quality problem does not include the subjective objections of the user on the product structure design and installation location.
4. Replacement and warranty services are only effective under normal use: all human damage (such as the user incorrectly connecting the ground wire, disassembling the machine by himself, making inappropriate connection and use, connecting the power supply with inappropriate voltage, using it according to the instructions, etc. ), Damage caused by transportation and other accidents, natural disasters such as force majeure, repairs and modifications not approved by the company are not covered by the replacement and free warranty; maintenance services are appropriately charged.
5. For the service of discontinued models, our company only makes functional repairs (the appearance may be different from the original product)
6. Warranty service does not include housing, instruction manual, packaging
3. Please bring the original warranty card and purchase invoice when requesting service. Please keep the warranty card and purchase invoice properly. The warranty card must not be altered, otherwise it will be void.
4. Please read the instruction manual of the product carefully before using our products
(Note: The company reserves the right of final interpretation of the product after-sales service regulations)